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Frequently Asked Question
Quick answers about access, setup, licensing, and updates.
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Refund Policy
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License Agreement
Review how Archipelagy templates can be used for personal and commercial projects.
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Questions, answered.
Everything you need to know about buying, using, and managing your template.
What does my purchase include?
Your purchase includes access to the Framer template, all included components and layouts, documentation for setup and customization, and future updates for the purchased version.
How do I receive the template after purchase?
After completing your purchase, you will receive an email with access instructions and a remix link to duplicate the template into your Framer workspace. Access is typically delivered within minutes of purchase.
What kind of support is included?
Support includes help with installation, licensing questions, and guidance on using the template as designed. Support does not include custom development or extensive design modifications.
Are refunds available?
Due to the digital nature of the product and immediate access upon purchase, refunds are generally not offered. If you experience an issue accessing your template, please contact us, and we will assist promptly.
What license is included?
Each purchase includes a license for use on a single project or website. If you plan to use the template for multiple client projects or multiple live sites, an additional license must be purchased for each use.
Can I use the template for client work?
Yes. You may use the template for a client project under a single license. Each live client website requires its own license.
Can I resell or redistribute the template?
No. Templates may not be resold, redistributed, sublicensed, or shared publicly in any form. The license grants usage rights for your project, not ownership of the template itself.
Are updates included?
Yes. When improvements or compatibility updates are released for a template, you will receive access to the latest version. Updates apply to the purchased template version and do not include future separate product releases.
Does the template include documentation?
Yes. Each template includes clear documentation outlining setup, structure, and customization guidance to help you get started quickly.
Can I customize the template?
Yes. Templates are fully customizable within Framer. You can modify layouts, styles, content, and components to fit your needs.
Do I need a Framer Pro plan?
You will need a Framer account to use the template. Certain features may require a paid Framer plan depending on your publishing needs. Please refer to Framer’s pricing for details.
What happens if I lose access to the template?
If you purchased the template and need assistance accessing it again, contact support with your purchase details and we will help restore access.
Can I transfer my license to someone else?
Licenses are non-transferable and tied to the original purchaser unless otherwise agreed in writing.
Do you offer custom design services?
Archipelagy currently focuses on digital templates. If custom services become available in the future, they will be announced separately.